Shipping Policy
We ship to all parts of India using our courier partner Delhivery.
✅ Free Shipping:
We do not charge for shipping on any of our orders.
⏱️ Estimated Delivery Timelines
- Within Mumbai: ~ 2 days
- Within Maharashtra: ~ 3 days
- All Metros (other than Mumbai): ~ 3 days
- Rest of India: ~ 4 days
These are estimated timelines and may vary depending on our delivery partner, Delhivery. While we are not liable for delivery delays caused by the courier, we will assist you in tracking your package.
💝 Customer Experience Matters
At BlackCarrot, customer delight is paramount. That’s why:
- All your ordered items will be delivered in one shipment.
- You will receive an email with tracking information as soon as your package ships.
- For special time-bound delivery requests, please email us. We’ll do our best to fulfill it, but cannot guarantee it.
❌ Cancellations & Delivery Failure
- No refunds will be issued if an order is cancelled at the doorstep or there are three failed delivery attempts.
- In such cases, once the parcel is returned to us, we will issue BlackCarrot store credit (valid for 7 days).
- A no-show delivery charge of ₹250, your bill value, or your prepaid amount (whichever is lower) will be deducted from the store credit.
Important: For cancellations, please email us within 15 minutes of placing the order. If the order is already shipped, cancellations will not be accepted.
📩 Contact Us
If you have any queries, reach out to us at:
support@blackcarrot.in
